Enabling/Disabling Privacy Protection for a Domain Name

Privacy Protection is a service available with your domain name. You may either enable this service at the time of Registering/Transferring your domain name or enable/disable this service anytime during the length of the domain name's registration, as per your requirement.

Exceptions and Other Conditions 

Note

  • Privacy Protection is not available due to various restrictions, for the following TLDs (extensions):

    • Due to restrictions imposed by the Registry Operator:

      • <#start dotasia#>

      • .ASIA

      • <#end dotasia#><#start dotat#>

      • .AT

      • <#end dotat#><#start dotau#>

      • .AU

      • <#end dotau#><#start dotblog#>
      • .BLOG
      • <#end dotblog#><#start dotca#>

      • .CA

        Additional Information

        Hiding/Publishing Contact Details in the Whois of a .CA Domain Name

      • <#end dotca#><#start dotcn#>

      • .CN

      • <#end dotcn#><#start dotde#>

      • .DE

      • <#end dotde#><#start dotes#>

      • .ES

      • <#end dotes#><#start doteu#>

      • .EU

      • <#end doteu#><#start dothn#>

      • .HN

      • <#end dothn#><#start dotin#>

      • .IN

      • <#end dotin#><#start dotnz#>

      • .NZ

      • <#end dotnz#><#start dotpro#>

      • .PRO

      • <#end dotpro#><#start dotru#>

      • .RU

      • <#end dotru#><#start dotsx#>

      • .SX

      • <#end dotsx#><#start dottel#>

      • .TEL

        Additional Information

        Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name

      • <#end dottel#><#start dotuk#>

      • .UK

        Additional Information

        .UK Registrants who are non-trading individuals (those who do not use or plan to use their domain name for business, trade [including registration of domain names for monetization purposes] or professional transactions) can choose to opt out of having their Contact Details displayed in the Whois lookup.

        This option can be enabled by the Registrant from within his Nominet control panel.

      • <#end dotuk#><#start domus#>

      • .US

      • <#end domus#>
    • <#start dotcoop#>

    • Due to restrictions enforced through ICANN's contract with the Sponsor/Registry Operator:

      • .COOP

    • <#end dotcoop#><#start dotco#>

    • Due to other restrictions:

      • .ORG.CO, .MIL.CO, .GOV.CO, .EDU.CO

    • <#end dotco#>

  • If you are transferring away your domain name from <%SFNB_RESE123LLER_BRA123ND_NAME%>, you need to first disable Privacy Protection and then place a Transfer request at the Registrar of your choice.

  • Depending upon whether the Privacy Protection feature is available for a TLD or not, the Order Information view of your domain name may or may not display the Privacy Protection status, under Order Information.

    If Privacy Protection is available for your domain name, then you would see the following status:

    • Privacy Protection: Enabled (Green circle)

      This indicates that the Privacy Protection feature has been turned on for your domain name and your personal Contact Details are not being displayed in the Whois of your domain name.

    • Privacy Protection: Disabled (Grey circle)

      This indicates that the Privacy Protection feature has been turned off for your domain name and your personal Contact Details are being displayed in the Whois of your domain name.

  • If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

  • <#start reseller#>

  • For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

  • For Resellers: If the domain name is Locked by <%SFNB_RESE123LLER_BRA123ND_NAME%>, you need to get it Unlocked first. Contact us at <%SFNB_TECHNICAL_SUPPORT_DETAILS%>.

  • For Resellers: If the domain name is Suspended by either you or <%SFNB_RESE123LLER_BRA123ND_NAME%>, it needs to be first Unsuspended, before you can proceed.

Additional Information

Unlocking a Domain Name

Unsuspending a Domain Name

<#end reseller#>

<#start reseller#>

Instructions for Customers

<#end reseller#>

  1. Login to your Control Panel, search for the domain name and proceed to the Order Information view. [fn]Login instructions for Customer Control Panel[/fn]

  2. Click the Privacy Protection link

  3. Here you may enable/disable Privacy Protection using the toggle.

  4. Click the Update Status button.

Errors 

Note

You will encounter the below error message in case the domain name is either:

  • Locked/Suspended at the Registry (and not under our system), or

  • a Transfer Away for the domain name to another Registrar is under process

Attention

Domain Status does not allow this operation.

If you wish to modify your domain name's Privacy Protection status in these circumstances, you have the following solutions:

  • Lock/Suspension applied at the Registry: Contact our Support Team at <%SFNB_TECHNICAL_SUPPORT_DETAILS%> to know the reason for Lock/Suspension and how this Lock/Suspension may be removed.

  • While a Transfer Away is under process:

    • Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

    • Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.

<#start reseller#>

Instructions for Resellers

  1. Login to your Control Panel, search for the domain name and proceed to the Order Information view. [fn]Login instructions for Reseller Control Panel[/fn]

  2. Click the Privacy Protection link

  3. Here, you may enable/disable Privacy Protection using the toggle.

    While disabling Privacy Protection, you may choose not to allow your Customer / Sub-Reseller to enable it back, by selecting the Do not allow your sub-resellers/customer to change this. checkbox. In this case, you need to mention the reason for disabling Privacy Protection.

    Note

    The Reason you mention here would be visible to your Customer / Sub-Reseller, depending upon whether this domain name belongs to your immediate Customer or not.

    Example:

    In the event that you receive any Abuse complaint (Spam, Whois Inaccuracy, etc.) regarding a Privacy Protected domain name, then you are advised to disable Privacy Protection with the Do not allow your sub-resellers/customer to change this. option selected, alongwith an appropriate reason. This reason will be then visible to your immediate Customer or Sub-Reseller within the Privacy Protection interface under their respective Control panels.

  4. Click the Update Status button.

Errors 

Note

You will encounter the below error message in case the domain name is either:

  • Locked/Suspended at the Registry (and not under our system), or

  • a Transfer Away for the domain name to another Registrar is under process

Attention

Domain Status does not allow this operation.

If you wish to modify your domain name's Privacy Protection status in these circumstances, you have the following solutions:

  • Lock/Suspension applied at the Registry: Contact our Support Team at <%SFNB_TECHNICAL_SUPPORT_DETAILS%> to know the reason for Lock/Suspension and how this Lock/Suspension may be removed.

  • While a Transfer Away is under process:

    • Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

    • Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.

<#end reseller#>